Covid-19 Clinic Procedures

Information for clients.

Information before your appointment

During the Covid-19 pandemic, in order to ensure the safety and wellbeing of clinic staff, practitioners and clients, new hygiene processes have been introduced to minimise the risk of contracting or spreading Coronavirus and to promote a safe environment for everyone.

If you have previously attended appointments at the clinic, it is likely that you will notice a difference from the usual environment and experience. There are new social distancing and hygiene processes to follow, many of which have now become a familiar part of life. However, rest assured that it is the same people providing the service which people have become accustomed to, just in a slightly different way.

All clinic appointments will be conducted in accordance with these procedures. If you do not agree with or are unable to follow these procedures for any reason, unfortunately I will be unable to offer you a clinic appointment and an online session will be offered instead where appropriate.

Before Your Appointment

If any of the following apply during the 7 days before your appointment, please contact me as soon as possible:

  • You have a new continuous cough
  • You have a high temperature
  • You are experiencing a loss or change in your sense of taste or smell
  • You are experiencing new shortness of breath or other new breathing problems
  • You have other cold or flu-like symptoms which you suspect may be Coronavirus
  • You (or someone you have close contact with) have tested positive for Covid-19 via either a lateral flow or PCR test

At the Clinic

  • You must wear a face covering or mask at all times whilst in communal areas of the clinic (e.g. reception areas and corridors). If you do not wear a face covering or mask, unfortunately you will not be permitted to enter the clinic.
  • Clients are responsible for providing their own face coverings or masks.
  • If you are unable to wear a face covering or mask due to a medical exemption, please let me know as soon as possible before your appointment and an online appointment may be offered instead where appropriate. Alternatively, you may be referred to your GP surgery who may be able to advise you regarding alternative services.
  • On entering the clinic, you will be asked to wash or sanitise your hands using the facilities provided.

During your appointment

  • All clinic staff, practitioners and clients are required to observe social distancing. Floor signage has been installed to emphasise social distancing and to aid navigation through the clinic.
  • Hallway doors will remain open (where possible) to minimise contamination of door handles. During your visit, you are asked to avoid touching door handles where possible.
  • You are asked to attend appointments on your own. Clients who are under 16 may be accompanied by one parent or guardian.
  • No hugging or hand shaking will be permitted at any time.
  • You are welcome to bring your own drink and/or tissues, however you must take any cups, bottles, flasks or used tissues with you when you leave the clinic.

Contact Tracing & Self Isolation

  • Whilst all communications and therapy sessions will be treated in the strictest confidence and in accordance with the Client Agreement, please be aware that if contacted by the NHS Test & Trace service, I may be required to disclose your name and contact details to the NHS team as part of the contact tracing process. Where this applies, only the necessary details will be supplied.
  • It is possible that your appointment may be cancelled at short notice as a result of the requirement to self isolate, the NHS Covid-19 app and/or the NHS Test and Trace process. If this happens, your appointment will be rescheduled as soon as it is practical and safe to do so. Alternatively, where appropriate, an online appointment may be arranged instead.